FAQs
Common purchase queries answered
Orders and Shipping
In general customised orders are despatched within 10 working days and non-customised within 3 business days. If there are anticipated delays, you will be notified by email.
Absolutely not, you can checkout as a guest. However, by creating an account you’ll have access to your order history amongst other things.
During checkout we default to the same shipping address as your payment billing address. If you require shipping to a different address, select the “Deliver to a different address?” checkbox and enter the address details.
Once we despatch your order you’ll receive and email from us including the tracking details. Alternatively you can view this in your order history or email us at [email protected]
No! In fact your payment details are never submitted to Worxwear. We use industry leading Stripe as our payment gateway who conform to PCI-DSS standards
We currently aren’t VAT registered therefore all our invoices have no VAT.
We currently only ship to the United Kingdom
To help us be a sustainable company we always try and deliver your order in one package. However, if there are issues sourcing your entire order at your request we will split it into multiple deliveries.
If you need to swap an item
Returns and Exchanges
Our full Refund and Returns policy can be found here but in summary you have 30 days to return goods back to us for a full refund, after this time we reserve the right to refuse or discount the refund.
NOTE: Customised orders are exempt from being returned unless they are faulty.
Although rare, it’s not unheard of! If you receive the wrong item contact us at [email protected] and we’ll arrange a free return plus shipment of the correct/new item.
E-mail us at [email protected] prior to shipping any returns back to us. This will speed up your return and refund payment.
E-mail us at [email protected] for any support.
It’s essential you email us as soon as possible at [email protected] to correct your shipping address. If we despatch your order before you notify us of the mistake we will be unable to refund you.
Absolutely. Please email us at [email protected] as soon as possible. Note that if you have placed a customised order and we’ve started processing it, we might not be able to offer a full refund.
Yes. Drop us an email at [email protected] with the items you’re interested in and we’ll get you an ETA
Most likely! We work with some of the UK’s biggest suppliers and only have a subset of their stock listed on our website. If you want us to quote you for something you don’t see, send an email to [email protected] with as much details as you can (and preferably a link to the product you are interested in) and we’ll do our best to source it.